For all product return queries, please ﬁrst call Glorious Biz on 0406 006 329. Please note that you can only return Glorious Biz product to us if you bought from our online store.
If you purchased one of our products from another store, you must return the product to store in which you made your purchase and abide by their returns policy.
Once an order is placed, we are not able to edit the order nor change the shipping address. Please verify that your information is correct before completing the order.
We do not accept returns if you change your mind.
In order to be eligible for a return for your product, you will have to send us a picture showing the reason why you would like to return the item.
If you believe you have received a defective product please contact us for help.
Initial shipping costs are non-refundable.
The product must be returned within 30 days of purchase. See product condition requirements for returns.
Note: You will be responsible for paying all shipping costs and brokerage-related to the exchange of your product.
We cannot guarantee that we will receive your returned item.
Items to be returned by post are your responsibility until they reach Glorious Biz, so please make sure that they are securely packaged.
We suggest using a trackable shipping service or purchasing shipping insurance.
See our Returns policy for more information
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your store credit.
REQUIREMENTS FOR EXCHANGES/ Refund
Returns of products are subject to quality approval and inspection at our warehouse personnel. If the condition of the product does not meet the requirements below, the exchange will not be permitted. Please take extra care to inspect and test all returned items to ensure these requirements:
- Unopened or Unused
- All tags attached
- Original packaging should be intact, NOT damaged
- Within 30 days of the original purchase date
- No sale items
NOTE that we inspect each return and if your product is not in mint condition, we will take photos of the product receive and send them to you for proof. You will not receive store credit for products returned not in mint condition.
Once you mail the item to us and our team will inspect the product(s) to ensure perfect condition.
Please allow us up to 5 business days to process your return once the product has reached our facility. If the item adheres to our exchange guidelines, we will issue you store credit.